FAQ
Our Mission
Q: What does “Iron Pines” mean?
Iron is forged under pressure. Pines survive storms with broken branches and battered roots. Together, they stand for what we believe: You survive the fire, you grow anyway. Strength isn't clean. Survival isn't easy.
Iron Pines is for the ones still standing — scars and all.
Q: Are you a non-profit?
No. We're a for-profit small business built with a purpose bigger than profit. Phase two of Iron Pines is simple: build strong, then give strong. We're working toward future partnerships with mental health orgs focused on trauma survivors and at-risk youth. Right now, every order helps fuel the foundation we're laying down for that fight.
Q: Can I suggest a nonprofit or program for you to support?
Hell yes. Drop us a line at support@ironpines.co or DM @ironpinessupply.We're always scouting future battlefields we can stand on.
Gear + Fit
Q: How does your gear fit?
Straight up: True to size with a rugged retail fit — not too slim, not a parachute either. Want it baggier? Size up. Every product page has a size chart to back you up.
Q: How’s your gear made?
One piece at a time. Every order is made-to-order — no warehouses full of wasted junk.
- No mass production.
- Lower environmental impact.
- Printed in the U.S.
- Shipped from regional hubs to cut down waste and waiting.
- Built when you need it. Not before.
Orders + Shipping
Q: How long to get my order?
We usually ship within 3–7 business days. Every piece is built just for you — worth the wait. You'll get tracking the second it rolls out.
Q: Where do you ship?
Right now — across the U.S.
Returns + Replacements
Q: Do you accept returns?
Short answer: not unless we screw up. Since every piece is printed to order, we don’t do returns for wrong sizes or “changed my mind.” But — If your gear shows up damaged, misprinted, or wrong, we’ll fix it.
Email us within 7 days of getting it. We’ll make it right.
Q: How do I report a damaged or wrong order?
- Hit us up at support@ironpines.co with:
- Your order number
- Photos of the issue
- We’ll replace it or refund it — no excuses.
Community + Contact
Q: Can I share my story with Iron Pines?
Please do. We're building The Forge — a space for real stories of survival, scars, mistakes, healing, and hard-earned strength. If the wild helped you carry your scars, or if you fought through something the world tried to bury you under — we want to hear it. Email us or DM us to send it.
Q: I’ve got more questions. How do I reach you?
Email support@ironpines.coDM @ironpinessupplyWe're a small crew, but we read every damn message.
Real people.
Real connection.
Always.